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Publications & Documents
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The draft agenda for the Workshop on E-Government Indicators.
Plan Avanza is an initiative of the Spanish Government to place Spain in a leading position within the Information and Knowledge Society. As part of its review, the OECD and the Government of Spain hosted an international workshop with policy experts to discuss the preliminary finding
A joint OECD-India seminar on good e-government practices took place in New Delhi. The seminar exchanged experiences focusing on three areas: the impact of the financial and economic crisis on e-government, strengthening leadership and organisation for successful e-government
This report boradly describes the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
The purpose of the workshop is to bring together European and national officials who are involved in the implementation of Directive 2006/123 EC on services in the internal market. The workshop will take place on 11-12 June 2009 at the European Institute of Public Administration in Maastricht (NL).
This report, the first OECD study to analyse the successes and challenges of both administrative simplification and e-government in a national context, analyses Portugal's simplication programme, assesses its implications for the public sector and service delivery, and makes proposals for action
This report shows that the development and provision of the next generation of user-focused services will require the maximisation of synergies between the federal, regional and community governments and local authorities in Belgium.
Ireland's economic success story is one that many OECD countries would like to emulate. Of the many factors linked to this success, the public sector’s role is key. This report analyses what the sector has accomplished so far, how it can keep renewing itself, and how it can perpetuate its success.
This report examines whether the goal of reducing administrative burdens is sufficient in itself for e-government to transform public administrations, and ways governmental cross-level partnerships to deliver ICT-enabled services may simplify the relationship with citizens and businesses.
This report looks at new thinking and practice in OECD countries in five different areas of e-government: user-focused e-government, multi-channel service delivery, approaches to common business processes, the business case for e-government, and e-goverment co-ordination.