The Internet, social media, smartphones, and access to real-time information have not only made people’s daily lives easier, but have changed citizens’ expectations of how products and services are delivered. This shift affects not only the way citizens view and interact with businesses; it has also raised expectations in their interactions with government.
People are demanding transparency, accountability, access to information and competent service delivery from their governments. They also expect policies and services to be tailored to their needs and address their concerns.
Open government - the opening up of government processes, proceedings, documents and data for public scrutiny and involvement - is now considered as a fundamental element of a democratic society. Both greater transparency and public participation can not only lead to better policies and services, they can also promote public sector integrity, which is essential to regaining the trust of citizens in the neutrality and reliability of public administrations.