Trust in government can depend on citizens experiences when receiving public services. The interaction between citizens and the state is a crucial factor of trust in government. Under tight fiscal constraints and growing expectations, governments are increasingly engaging with citizens to ensure quality, responsiveness and ultimately trust in public services.
Governments are also exploring how improved service delivery can boost confidence and trust in the public sector.
OBSERVATORY ON PUBLIC SECTOR INNOVATON
Governments need to find innovative solutions to respond to fast changing needs with limited resources in order to preserve responsiveness and a client focus. The OECD Observatory on Public Sector Innovation has the potential to help with sharing solutions and creating communities of practice on public sector innovation.
The Observatory will:
provide a unique collection of innovations from across the world to inspire innovators in other countries.
connect innovators through an online platform - to be established by spring 2014 - enabling them to share their experiences and collaborate in the development of innovations.
turn analysis of concrete cases into practical guidance on how to source, develop, support and diffuse innovations across the public sector.