Directorate for Public Governance and Territorial Development

Together for Better Public Services: Partnering with Citizens and Civil Society

 

 Table of contents | How to purchase this publication 

Further reading | Find out more

ISBN Number:    
9789264118843         

This report analyses the partnerships that governments form with citizens, users and CSOs in order to innovate and deliver improved public service outcomes.

 

These approaches can offer creative policy responses that enable governments to provide better public services in times of fiscal constraints. 

 

Although co-production and citizens’ involvement are still in the developmental stage in many countries, early efforts appear to lead to cost reductions, better service quality and improved user satisfaction.


This report identifies the risks of citizen and user involvement in service delivery, and the barriers that must be overcome to make these models work. Top-level political commitment, adequate public sector capacity, and aligned financial incentives are the key factors for success. 

_________________________________________________________

 

"Co-production is attracting increasing interest among scholars and practitioners alike. This report, which offers a comprehensive survey of existing practice across OECD countries, is a valuable contribution to our understanding of the state of play internationally."

Professor John Alford, Australia and New Zealand School of Government
author, Engaging Public Sector Clients: From Service-Delivery to Co-Production, Palgrave Macmillan, 2009

 

 Table of contents

 

1. Transforming public service delivery

2. New forms of partnership with citizens for public service delivery

3. Overview and analysis of country practices on co-production of key public services

4. Success factors and challenges in partnering with citizens for public service delivery

5. Implementing co-production in public services: Conclusions and next steps

 

 How to purchase this publication


Readers can access the full version of this book by choosing from the following options:

 

  Further reading

 

 Find out more

 

For more information on our work on partnering citizens and civil society, please contact marco.daglio@oecd.org

 

 

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