|Governments play a crucial role in strengthening the resilience of their citizens and critical infrastructure networks.
Crises, such as industrial accidents, large-scale flooding, terrorist attacks, cyber-attacks, pandemics, earthquakes and tsunamis, challenge political leadership in many countries.
So how can governments adapt to rapidly changing social and economic conditions while maintaining the ability to deal with traditional crises?
THE MODERN CRISIS LANDSCAPE
- Globalisation has increased the mobility of people, goods, capital and information, and created the interconnectedness of our critical infrastructure systems.
- Governments not only have to contend with direct impacts on their populations, but also secondary consequences on their reputation and economies.
- Governments need to learn how to work with partners across boundaries, to co-ordinate among different sectors, and to integrate new stakeholders.
- Greater media scrutiny and the development of social networks put increasing pressure on governments to excel in this complex policy area.
UNDERSTANDING STRATEGIC CRISIS
- When an unexpected crisis occurs, too often, leaders have not been adequately informed before taking crucial decisions at times of deep uncertainty.
- Leaders in charge of crisis decision-making must recognise the issues at stake in a crisis, its potential development, and the associated uncertainties.
- This "sense-making" function complements early-warning systems and requires dedicated methods and structures often located within Centres of Government.
SOCIAL MEDIA AND CRISIS MANAGEMENT
- Social media can create opportunities and present challenges in times of crisis.
- It allows for multiple players and communication channels to participate in risk communication and improve crisis management functions.
- The expectations of citizens to receive information drives demand for more communication, but greater complexity and uncertainty make crisis communication more difficult.
- Ensuring the reliability of information circulating through social networks, managing rumours and avoiding panic is fundamental.
- Information overload can cause distractions for crisis mangers.
- As not all citisens are reachable through social media, traditional communication channels must also be used.
TRAINING & EXERCISE DRILLS
- Leaders, along with their teams must be prepared to cope with the rigours of modern crisis management. Training leaders is a necessity for efficient strategic crisis management.
- International co-operation and partnerships should be further strengthened in area such as joint response planning, early warning and sense-making through information exchange and joint exercises and drills.
- Engaging with the private sector internationally in strategic crisis management exercises is necessary for the development of a shared crisis management culture.
THE CHANGING FACE OF STRATEGIC CRISIS MANAGEMENT
Report highlighting the changing landscape of crises that governments must face and policy guidance for strategic crisis management.
Read the report
WORKSHOPS ON STRATEGIC CRISIS MANAGEMENT