What can policy makers do to spur effective and more open, innovative and participatory governments?
Set strategic digital government objectives
Taking steps to address existing “digital divides” and the need to avoid “new digital exclusions”; as well as the creation of a data-driven culture that enables open data for transparency, better service delivery and public participation.
Ensure the coherent use of technology across policy areas and levels of government.
Establishing organisational and governance frameworks for effective co-ordination and integration of efforts to produce better policy outcomes and services.
Strengthen capacities to support better implementation of digital government strategies.
Governments should adopt clear business cases for the use of resources on identified objectives, and should monitor results. The necessary capacities, including regulatory and legal frameworks, need to be put in place to not only capture new digital government opportunities but also to mitigate associated risks (such as security and privacy).