Public sector innovation and e-government

Building an Open and Innovative Government for Better Policies and Service Delivery

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OECD Expert Meeting, 8-9 June 2010, Paris

The objective of the expert meeting was to exchange experiences in the areas of innovation in service delivery and open government, discuss preliminary results of current work, and discuss future steps. In particular, the preliminary results of the work on coproduction of public services were discussed.

The expert group gathered together government officials working on projects related to innovation in public services and open government. Experts and practictionners from The World Bank Institute, The Carter Centre and Involve also participated as speakers in the meeting.

Agenda

Opening and Introduction

Ms. Katju Holkeri, Head of Unit, Governance Policy Unit, Public Management Department, Ministry of Finance, Finland, Chair of the Expert Meeting

Rolf Alter, Director, Public Governance and Territorial Development Directorate, OECD

Session 1 - Strengthening Open Government

Strengthening Open Government: Improving the OECD Principles for Open and Inclusive Policy-Making for Better Policy Guidance and Service Implementation

The OECD Principles for Open and Inclusive Policy-Making provide a useful framework for countries to strengthen their practices and institutions on open and inclusive government.

This session aimed to discuss how these Principles can be:

reinforced to better link rules and institutions to policy implementation and service delivery
adopted by the OECD country community as formal instruments to guide public policy and service implementation

Background document:

OECD Principles for Open and Inclusive Policy Making (pdf, 514kb)

Introduction:

Session 1 Service Delivery,(pdf, 44kb) Head of Division, Reform of the Public Sector, Public Governance and Territorial Development Directorate, OECD

Interventions:

Katju Holkeri, Head of Unit, Governance Policy Unit, Public Management Department, Ministry of Finance, Finland
Jan Schrijver, Explorer of Governance, Democracy and Citizenship, Ministry of the Interior and Kingdom Relations, The Netherlands

Session 2 - Measuring Open Government

Measuring Open Government: From Static to Performance Indicators

The Directorate for Public Governance and Territorial Development, OECD, has started a project to develop indicators for open government, in collaboration with INVOLVE.

This session aimed to:

update experts on the status of this project
present and discuss proposed direction of this work, including a framework for data collection.

Countries were asked to comment and approve on the methodology and roadmap for this work.

Background document:

Open Government - Beyond Static Measures (pdf, 944kb)

Project Presentation:

Jordan Holt Service Delivery, (pdf, 78kb) Policy Analyst, Governance Reviews and Partnership Division, OECD
Simon Burall, Director, INVOLVE; Laurie Waller/ Involve Service Delivery (pdf, 164kb)

Respondents:

Felipe del Solar Service Delivery, (pdf, 1236kb) Executive Secretary, Commission of Probity and Transparency, Ministry Secretariat General of the Presidency, Chile
José Luis Marzal, Director of Coordination and Vigilance of the Federal Public Administration, Mexico
Dinorah Atlántida Ugalde Reza, Director of Coordination and Evaluation of the Federal Public Administration, Mexico
Arturo Ríos Camarena Rodriguez, Director of the International Affairs Department, Federal Institute of Access to Information, Mexico
Laura Neuman, Associate Director for the Americas Program and the Access to Information Project Manager, Carter Center
Marcos Mendiburu, Learning Analyst, Community Empowerment and Social Inclusion Learning Program, The World Bank Institute, the World Bank

Session 3 & 4 - Public Service Delivery:

Co-production of Public-services as a Driver for Innovation

This session will provide countries with the opportunity

to discuss the initial results of the work on co-production of public services
to present and discuss country experiences and practices of co-production of public services

The results of the discussion will feed into the finalisation of the draft report.

Background document:

Innovation in public services: Working together with citizens for better outcomes. (pdf, 515kb)

Interventions:

Session 3 Presentation Service Delivery, (pdf, 228kb) Head of Unit, Public Service Delivery, Reform of the Public Sector, Public Governance and Territorial Development Directorate, OECD
Shirley Presentation, (pdf, 200kb) Senior Policy Advisor, Cabinet Office, United Kingdom
Jan Schrijver Presentation, (pdf, 6234kb) Explorer of Governance, Democracy and Citizenship, Ministry of the Interior, The Netherlands
MASSOLI Service Delivery, (pdf, 471kb) Head of Unit, Public Administration Department, Ministry for Public Administration and Innovation, Italy
Françoise WAINTROP – François BEAUVAIS, (pdf, 660kb) Chargé de Mission, Direction Générale de la Modernisation de l’ Etat, Ministère du Budget, des Comptes publics, de la Fonction publique et de la Réforme de l'Etat, France
STIBRANA - Service Delivery, (pdf, 173kb) General State Cousellor, Dept. Of the EC Assistance Management and Implementation, Office of the Government of the Slovak Republic, Slovak Republic
Akin AK Service Delivery, (pdf, 227kb) Prime Ministry Expert, Department for Administrative Development, Turkey

Session 5 & 6 - Innovation in Public Service Delivery

Approaches, Challenges and Results

This session will focus on discussing existing approaches to innovation in service delivery and their impact on service improvement, in view of providing input into the preparation of the final synthesis report.

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