Percentage of citizens using the Internet to interact with public authorities (2010)

‌‌‌

Citizens and businesses increasingly prefer and use digital channels to interact with governments. The online provision of public services increases access and provides greater convenience for users, while reducing costs for all involved, including governments.

For these reasons, governments around the world invest significant resources in the delivery of online services, particularly in the current context of fiscal austerity when they are trying to do more with less. 

Read more

‌‌

‌‌

"I think we’re at a really interesting place around the role of ICT in government…I always like to look to see where the CIO sits in the org chart – it’s a very ‘old school’ thing to do, but it tells you a lot about how that government understands technology."

David Eaves, special guest at the OECD High Level Meeting on e-Government held in Mexico City, chats to GOV 2.0 Radio's John Wells about his reflections inspired by the meeting, and his perspectives on the value of these intergovernmental gatherings to people working in the trenches.

Read more about the Meeting on e-Government held in Mexico City

ICT's can improve public sector agility

Ann Steward
Government Chief Information Officer (Australia) and Chair of the OECD Network on E-Government