One-stop shops have emerged as a way for governments to provide better services and
improve regulatory delivery to citizens and business. The OECD Best Practice Principles
for Regulatory Policy: One-Stop Shops for Citizens and Business offer a set of practical
considerations for designing, operating, and reviewing one-stop shops. The Principles
are based on a series of case studies and cover a wide range of tools and institutional
arrangements to help governments improve their one-stop shops. This report is part
of a series on “best practice principles” produced under the auspices of the OECD
Regulatory Policy Committee. As with other reports in the series, it extends and elaborates
on principles highlighted in the 2012 Recommendation of the Council on Regulatory
Policy and Governance.
Published on May 06, 2020Also available in: French
Business and citizen interactions with governments are becoming increasingly complex. This is simply reflective of economic realities as businesses, citizens and governments become more interconnected, both domestically and internationally. However, governments can unnecessarily hamper growth opportunities where the interface with businesses and citizens is delinked or cumbersome. In an attempt to address this issue, governments have introduced one-stop shops as a means of reducing transaction costs.
The report provides real-world insights into the difficulties in designing and operating one‑stop shops across a range of OECD member countries. At the same time, the principles have been devised in part around well-established tenets of sound public governance. The principles thus reflect good public policy as well as the actual experiences of various one‑stop shops.
For further information, please contact Paul Davidson, OECD Regulatory Policy Division