Meeting the innovation challenge requires taking a systemic approach – focusing on the people involved, the information they are using, the ways in which they are working together, as well as the rules and processes which govern their work.
Governments must invest in the capacity and capabilities of civil servants as the catalysts of innovation. This includes building the culture, incentives and norms to facilitate new ways of working.
Governments must facilitate the free flow of information, data and knowledge across the public sector and use it to respond creatively to new challenges and opportunities.
Governments must advance new organisational structures and leverage partnerships to enhance approaches and tools, share risk and harness available information and resources for innovation.
Government must ensure that internal rules and processes are balanced in their capacity to mitigate risks while protecting resources and enabling innovation.