Society has changed and people are getting used to much more choice in their personal life and as consumers, so they have higher expectations on how the government should deal with them and how they get their public services.
The co-production of government services with citizens is one way that can help governments provide better public services. However, they can involve some risks, which governments need to take into account.
Governments delivering public services are currently facing fiscal pressures,
New demands in the context of ageing and more diversified societies,
Tight budgetary environments are placing unprecedented constraints on current models of service delivery,