Norway has long been active in using Information and Communication Technology (ICT), which has provided an important tool for achieving gains in government efficiency, for improving the quality of public services and for modernising government. Norway’s efforts to become a leader in the use of ICT in government have been supported by a high level of Internet penetration in Norwegian society and a burgeoning information society.
This report looks at the progress to date and the remaining challenges the Norwegian government faces in implementing e-government. The report provides a detailed analysis of the e-government policy cycle, focusing on the role of the central state as a policy actor. The report also provides proposals for action to improve the delivery of electronic services to citizens, understand public demand for online services and participation in government, develop frameworks for monitoring and evaluation of e-government, respond to agencies’ demands for more central guidance, and improve co-ordination.
This review is the first study that undertakes an in-depth analysis of e-government in Norway from a whole-of-government perspective. It is part of a series of national e-government reviews conducted by the OECD E-Government Project. Other reviews in this cycle cover Finland, Mexico and Denmark, with additional reviews under way.
The report is based on the OECD synthesis reports The e-Government Imperative (2003) and E-Government for Better Government (2005). The common framework provided by the OECD assists countries in evaluating their e-government policies, ensures international compatibility of findings and systematically builds up a body of empirical evidence regarding good e-government practices.
This publication is now available in English through the OECD Online Bookshop.