In four years, Mexico prepared, launched, and implemented an e-government strategy that positioned the country among the top performers of online services in the world. The Mexican government is consciously looking at how to integrate e-government in a broader reform agenda that defines e-government as a tool to improve the quality, transparency, and efficiency of government and public services.
Like other OECD countries caught in the initial enthusiasm of e-government, Mexico began by focusing on the widespread application of ICT, the dissemination of information and the production of as many online services as possible. This contributed to an international recognition of Mexico’s performance and e-government development. But it also led the Government to raise new questions as unexpected and more complex challenges emerged, and other OECD countries also began to change their approach to e-government.
Mexico completed the initial phase of setting up and delivering e-government services successfully, but the continuing public demands to improve government have made the country realise the importance of refocusing the strategy to find a way of making e-government improve the overall quality of government. This report analyses and assesses these challenges and provides a set of proposals for action to deal with the most actual and pressing questions of e-government in Mexico.
This review is the first study that undertakes an in-depth analysis of e-government in Mexico from a whole-of-government perspective. It is part of a series of national e-government reviews conducted by the OECD E-Government Project. Other reviews in this cycle cover Finland, Norway and Denmark, with additional reviews under way. The report is based on the OECD synthesis reports The e-Government Imperative (2003) and E-Government for Better Government (2005). The common framework provided by the OECD assists countries in evaluating their e-government policies, ensures international compatibility of findings and systematically builds up a body of empirical evidence regarding good e-government practices.
This publication is now available in English through the OECD Online Bookshop.