This review analyses the governance and institutional framework of digital government
in Chile. It is based on the OECD Recommendation on Digital Government Strategies.
It first benchmarks the institutional arrangements of ten advanced countries in the
field of digital government, assessing their strategies, digital government units
or bodies and policy levers, as well as the co-ordination mechanisms in place. The
review then provides an in-depth look at the institutional set-up of digital government
in Chile. The assessment reveals that the governance of digital government in Chile
would benefit from a stronger legal basis, providing the unit leading the work on
digital government with a better grounding and the necessary levers to drive the digital
transformation of government and public services. Based on this analysis, the OECD
advances two alternative recommendations to strengthen the institutional framework
of digital government to foster public sector productivity, enhance efficiencies and
improve service delivery. The strengths and weaknesses of the alternatives discussed
in detail. The review includes a roadmap for the implementation of both alternatives.