The public sectors of African Portuguese-speaking countries and Timor-Leste (PALOP-TL)
have made significant progress in mobilising digital technologies to promote internal
efficiency, simplify government procedures and improve the delivery of public services.
Nevertheless, fully harnessing these technologies to improve growth, opportunities
for income and employment, and public service delivery requires a more profound shift
from efficiency-driven to citizen-driven approaches. This cross-country review of
the digital transformation of the public sectors in Angola, Cabo Verde, Guinea-Bissau,
Mozambique, Sao Tome and Principe and Timor-Leste reviews progress towards digital
government and suggests strategies for enabling more effective, collaborative and
sustainable digital government policies and approaches in PALOP-TL countries. These
recommendations address three main areas: digital solutions for the delivery of core
government functions, foundations for a digital government transformation, and digital
services for citizens and businesses.