Making the digital transformation work: A preliminary integrated policy framework

The digital transformation is challenging almost every aspect of economy and society. Making the digital transformation work for growth and well-being requires governments to reach across traditional policy silos and across different levels of government to develop a whole-of-government approach to policymaking by considering several key building blocks:

  • Building the foundations for the digital transformation, which includes framework polices (including market openness) that play an important role in ensuring that the conditions exist for the digital transformation to flourish, as well as policies that foster accessible digital infrastructures and services, including their key enablers.
  • Making the digital transformation work for the economy and society, which focuses on policies that help enable effective use of digital technologies by workers, firms, and governments, policies that foster innovation and help address challenges in specific sectors of the economy, and policies that promote the use of digital technologies to improve the functioning of government and public service delivery. It also includes policies to foster trust in and acceptance of digital technologies, support all citizens, workers, and consumers in adjusting to the digital transformation, foster the use digital tools to enhance broader well-being, including by providing more equitable access to public services, such as health care.
  • Policy coherence and strategy development, which involves co-ordination among ministries and other bodies at all levels of government, as well as actively involving stakeholders in the policymaking process to ensure that all policies are mutually reinforcing and aligned with one coherent and strategic national digital agenda.