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  • 6-September-2019

    English

    Understanding online consumer ratings and reviews

    This paper takes stock of recent developments related to online consumer ratings and reviews and their effects on consumer behaviour. It provides an overview of key consumer benefits and risks associated with user-generated feedback, and identifies consumer policy challenges, including misleading and deceptive practices, a lack of accuracy, and consumer biases.

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  • 6-September-2019

    English

    Good practice guide on online consumer ratings and reviews

    Building on the OECD Recommendation of the Council on Consumer Protection in E-Commerce, this paper aims to provide practical guidance to businesses on online consumer ratings and reviews. It focuses on four areas: (i) fake ratings and reviews; (ii) incentivised ratings and reviews; (iii) negative ratings and reviews; and (iv) misleading moderation practices.

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  • 5-September-2019

    English

    Operators and their future: State of play and emerging business models

    This report analyses different models for how operators may provide access to communication services over the next five to ten years.

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  • 5-September-2019

    English

    Innovation ecosystems in the bioeconomy

    Building on qualitative case studies and interviews, this study reveals the diverse ways countries are seeking to achieve goals set by national bioeconomy strategies and policies. It generates both common and country-specific insights that can enable the transition from a fossil-based economy to a more sustainable one.

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  • 5-September-2019

    English, PDF, 3,213kb

    Southeast Asia Going Digital: Connecting SMEs

    An essential element for SMEs to “go digital” is connectivity. This report analyses the state of connectivity in Southeast Asia (i.e. access to high-quality communication networks and services at affordable prices) and how SMEs benefit from accessing and using digital tools. It provides policy recommendations to foster an enabling environment for SMEs in the region to help make their digital transformation a success.

  • 4-September-2019

    English

    Roundtable on secondary ticket markets: Summary of discussion

    Secondary ticket markets are raising various consumer issues in multiple jurisdictions. There are a number of potential policy responses available, as discussed at a roundtable organised by the Committee on Consumer Policy in April 2019 at which countries shared their experiences.

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  • 4-September-2019

    English

    Roundtable on digital assistants and voice controlled e-commerce: Summary of discussion

    Consumers are increasingly using digital assistants to undertake a range of tasks including voice-controlled e-commerce. Such functionality, which uses artificial intelligence, algorithms and consumer data, has the potential to raise new benefits but also risks for consumers, as discussed at a roundtable organised by the Committee on Consumer Policy with representatives from online platforms, academia, and civil society in April 2019.

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  • 12-August-2019

    English, PDF, 2,212kb

    Challenges to consumer policy in the digital age

    This OECD background report for the September 2019 G20 International Conference on Consumer Policy focuses on six policy areas of particular importance: adjusting policy to rapidly changing technologies; cross-border co-operation; impact of product recalls; dispute resolution and redress; the role of consumer protection agencies in attaining the Sustainable Development Goals; and protecting vulnerable consumers in the digital age.

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  • 6-August-2019

    English

    Exploring changes in world production and trade

    Drawing on the 2018 update of the OECD’s Inter-Country Input-Output (ICIO) database, this paper explores the evolution of trade in value added between 2005 and 2015. Changes in international production systems are examined with particular attention given to four key sectors heavily integrated into global value chains: textiles and apparel, chemicals, ICT and electronics, and motor vehicles.

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  • 1-August-2019

    English

    Ship finance practices in major shipbuilding economies

    Ship finance is a broad term that involves corporate financial management of shipping companies and shipyards as well as new building finance. As the maritime industry is highly capital-intensive, and with the effects of the 2008 financial crisis, financing has become critical for the shipbuilding sector and shipping companies around the world. This paper provides an overview of ship finance practices in major shipbuilding economies.

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