Politique des consommateurs

Workshop on consumer protection in online and mobile payments


Paris, France, 15 April 2011


About the workshop



Innovative online and mobile payments systems have helped to support growth in the aftermath of the crisis, offering consumers convenient ways to purchase products. Payment systems provided means to address problems consumers may experience with vendors when, for example, products do not meet expectations or are delayed in delivery. However, a number of challenges still needs to be resolved to enhance consumer protection in online and mobile payments.


On 15 April, in Paris, the OECD Committee on Consumer Policy held a workshop to discuss these issues and ways to resolve problems, with governments, consumer organisations and key payment providers (see the draft programme here and the bio-book here and the summary of discussion here).





The Workshop on consumer protection in online and mobile payments was organised as part of the current review of the 1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce (www.oecd.org/ict/econsumerconference). It served the purposes of discussing market trends, related opportunities and challenges for consumers. It examined the regulatory, enforcement and industry-led initiatives being developed in countries and regions to address emerging issues and concerns.


Contact us


  • For any questions in relation to the event, please contact the OECD Secretariat (Brigitte.Acoca@oecd.org). 
  • For information related to the accommodation and getting to the OECD Conference Centre, please consult this webpage.


Further reading



  • OECD publications relating to consumer protection issues in the Internet economy are available here.


Permanent URL: www.oecd.org/sti/consumer-policy/mobilepayments




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