Consumer policy guidance on e-commerce

To help boost trust in e-commerce, the OECD has released two sets of policy guidelines aimed to strengthen consumer protection in mobile and online payments and in the acquisition of digital content (such as e-books or streamed music).

Related Documents

• Protecting and Empowering Consumers in the Purchase of Digital Content Products
• Report on Consumer Protection in Online and Mobile Payments

Button Battery Safety

Many devices using small batteries have battery compartments that are easy to open and most people do not know there are safety concerns. Consumers worldwide need to be aware of the serious injuries that small batteries shaped like coins and buttons can cause when swallowed by children.

Related Documents

• Consumer product safety

Consumer Education - Policy Recommendations of the OECD's Committee on Consumer Policy

Governments, working together with consumer organisations, teachers’ and parents’ associations and other civil society groups, should do more to promote consumer education. The aim should be to help consumers develop critical thinking and raise awareness, according to new policy recommendations (“Consumer Education: Policy recommendations of the OECD’s Committee on Consumer Education”) recently endorsed by the OECD’s Committee on

Orientations de l’OCDE pour les politiques sur le vol d’identité en ligne

Les orientations politiques appellent les pays à mettre en place des mesures pédagogiques pour que les consommateurs ne soient pas des victimes sur Internet.

Also Available

OCDE Recommandation sur le règlement des litiges de consommation et leur réparation

Le 12 juillet 2007, les pays Membres de l’OCDE ont adopté une Recommandation sur le règlement des litiges de consommation et leur réparation pour fournir aux gouvernements un cadre aidant les consommateurs à résoudre leurs litiges et régler leurs plaintes à l’encontre des entreprises.

Also Available

• OECD Recommendation on Consumer Dispute Resolution and Redress