Politique des consommateurs

Consumers in the Online Marketplace. The Guidelines: One Year Later


Consumers in the Online Marketplace

The inherently international nature of the digital networks and computer technologies that comprise the electronic marketplace requires a global approach to consumer protection as part of a transparent and predictable legal and self-regulatory framework for electronic commerce. The global network environment challenges the abilities of each country or jurisdiction to adequately address issues related to consumer protection in the context of electronic commerce. Disparate national policies may impede the growth of electronic commerce. OECD Member governments recognised that an internationally co-ordinated approach is necessary.

To this end, The Guidelines for Consumer Protection in the Context of Electronic Commerce, approved by the OECD Council on 9 December 1999, were developed. By setting out core characteristics of effective consumer protection for online business-to-consumer transactions, the Guidelines are intended to help eliminate some of the uncertainties that both consumers and business encounter when buying and selling online.

The aim of this workshop was to provide the opportunity to explore the variety of efforts by governments, business and consumer organisations to implement the Guidelines.

Note: The OECD welcomes comments and publications related to the topic of the workshop for posting on this Web site. Comments should include the heading "Berlin Workshop", and should be sent as an e-mail attachment in ASCII, Microsoft Word or Adobe PDF format to: dsti.contact@oecd.org. The OECD will review all information submitted before publishing it on line.


Related Documents


First Report: Government and Private Sector Initiatives to Promote and Implement the OECD Guidelines for Consumer Protection in the Context of Electronic Commerce

Inventory of Consumer Protection Laws, Policies and Practices Applied to Electronic Commerce

Cross-border Co-operation in Combatting Cross-border Fraud: The US/Canadian Experience

OECD Guidelines for Consumer Protection in the Context of Electronic Commerce (1999)

Business-to-Consumer e-commerce Statistics

Workshop Agenda

The Guidelines: One Year Later -- Biographies of Speakers


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