Capturing the patients' perspective of health care is becoming increasingly important as health systems strive to be more responsive to the needs of the people using their services. The HCQI project has identified measurement of patient experiences as a priority for indicator development.
To explore the possibilities for cross-national comparison of patient experiences, the OECD commissioned the Norwegian Knowledge Centre for the Health Services to perform a review of the use of national and international surveys to measure patient experiences. Based on this review and the outcomes of further consultation with country experts, academics in the field and key international partners, the HCQI project developed a population-based survey, and undertook the cognitive testing of the questionnaire and a pilot data collection. Currently, indicators on patient experiences are being collected as part of the regular HCQI data collection.
The HCQI project continues to focus on learning and sharing developments on national systems for measuring and reporting patient experiences and to develop indicators for international reporting.
This work moves forward in collaboration with key organisations and country experts, including the Commonwealth Fund and the WHO.
OECD Health Care Quality Indicators Project
National and cross-national surveys of patient experiences: a structured review (2008)