Improving skills for the ICT sector in the Western Balkans


Zagreb, 17 September 2009
The Investment Compact for South East Europe organised the 3rd Human Capital Working Group for the Western Balkans in Zagreb on 17 September 2009, as part of the Sector Competitiveness Project. Co-chaired by the Ministry of Education, Science and Sport from Croatia, with the financial support of the European Commission, the meeting focused on measures to enhance the competitiveness of the information and communication technology sector in the Western Balkans through human capital development.

About 50 participants attended, representing governments, universities and private sector associations in the region.  International organisations involved in human capital development also participated in the working group.


Discussions focused on:

  • human capital development in the Western Balkans
  • regional initiatives to increase skills in the Western Balkans
  • skills needs of private companies in the ICT sector
  • measures to enhance employees training
  • development of Internship programs

During the meeting, best practices in the Western Balkans and OECD countries were presented, and measures to be taken in the region discussed. Following discussions, the OECD Investment Compact will define an action plan for the next steps of its Sector Competitiveness Project. The defined action will aim at overcoming policy barriers identified by the participants of the working group.


For more information on work related to human capital within the framework of the Sector Competitiveness Project, please contact Nicolas Philiponnet at


 Meeting documentation



List of participants


 Meeting presentations


Session 1: Human Capital Development in the Western Balkan countries
1. Overview of Human Capital Development in the Western Balkans: Presentation of the 2009 IRI findings, Alistair Nolan, OECD

2. The Challenges of Skills Development in the ICT Sector, Nicolas Philiponnet, OECD

3. Regional initiatives to increase skills in the Western Balkans: Opportunities for Regional Cooperation in South Eastern Europe, Ivana Puljiz, Co-chair, Task Force on Fostering and Building Human Capital

4. Presentation of the South East European Centre for Entrepreneurial Learning, Nenad Vakanjac, External Expert, South East European Centre for Entrepreneurial Learning


Session 2: Private Sector needs and expectations
1. Skills for economic growth in South-East Europe, Diem Ho, IBM – EMEA University Relations

2. ICT for Education – Case studies on two projects in Croatia: “Nikola Tesla” e-learning portal and e-islands project, Zvonimir Stanic, CEO, CARNet


Session 3a: Enhancing employees training
1. Lessons for policy for Slovenian experience: Social partnership in education and training, Janez Dekleva, Chamber of Commerce and Industry of Slovenia

2. Bridging the ICT skill gap- the Croatian experience , Hrvoje Balen, Member of the Managing Board, Algebra, Croatia


Session 3b: Developing internship programmes
1. University internship programmes, Ayse Bas Collins, Bilkent University, Turkey

2. Developing Internship Programmes: Publuc-Private Partnership for Internship Programmes, Cristina Ionescu, Program Manager, START Internship, Junior Achievement Romania


Additional documentation

Something presentation and somethingsomething, prepared by SMMRI Skopje, with the support of USAID Macedonia, for MASIT Macedonia ICT Chamber of Commerce


Documents connexes


Also AvailableEgalement disponible(s)