English, PDF, 177kb
The results highlight that while continued implementation efforts are needed, the Recommendation continues to be relevant and appropriate to further the objectives set out when it was adopted in 2003.
English, PDF, 2,343kb
Despite the benefits and convenience of e-commerce, the ease and speed with which consumers can engage in online transactions – at anytime, anywhere, and in particular across borders – may create situations that are unfamiliar to them and put their interests at risk. This toolkit provides a set of principles and practices for protecting digital consumers and enhancing trust in e-commerce.
Many countries have specific information disclosure requirements that businesses have to meet both online and off to allow consumers to make informed decisions. While the role of information disclosure policies is clear, findings from behavioural insights raise questions about the usefulness of certain forms of information disclosure. This report looks at these concerns and subsequent policy implications.
Connected devices and appliances offer added convenience but also bring potential risks such as data privacy and cybersecurity threats, limitations on interoperability, complex supply chains and liability regimes, and product safety. Developing effective responses to the consumer protection issues that arise from the "smart home" will be an ongoing challenge.
There is an argument that the IoT brings new challenges for product safety and that regulatory regimes will need to be adapted. However, others argue that although the products are new, the issues are not necessarily novel and existing regulations are sufficient. This report highlights some key issues that confront product safety policy makers in this important area.