Issues covered | Table of contents | How to obtain this publication
20 November 2008
Belgian citizens want the look and feel of a single public sector entity and the provision of integrated e-government services customised to their needs rather than to have to understand the complex division of governmental responsibilities. Belgium already has internationally recognised examples to show: most importantly the transformation of the social sector administration through e-governance tools, and more recently the link of e-government services to administrative-burden reduction.
Future transformation will be enabled by the common electronic identity card (eID) that has been adopted by all governments. This report shows that the development and provision of the next generation of user-focused services will require the maximisation of synergies between the federal, regional and community governments and local authorities in Belgium.
• Monitoring of user needs and user satisfaction;
• Marketing and promotion of e-government;
• Concentrating on seamlessness, equity and responsiveness;
• Creating a coherent framework for legislative challenges;
• Improving the implementation capacity.
Table of contents
Assessments and Proposals for Action
Chapter 1. Introduction
Chapter 2. Challenges to E-Government
Chapter 3. E-Government Leadership
Chapter 4. Implementation of E-Government
Chapter 5. Collaboration Frameworks
Chapter 6. Outputs and Outcomes
Case Study 1. National Digital Inclusion Framework in Belgium
Case Study 2. The Crossroads Bank for Social Security
Case Study 3. Administrative Burden Reduction in the Governments of Belgium
Case Study 4. Electronic Identity Card
Annex A. Belgium E-Government Indicators
Annex B. Belgium's Political and Administrative System
Annex C. Methodology
Annex D. Glossary
How to obtain this publication
The final publication can be obtained through one of the following options:
Subscribers and readers at subscribing institutions can access the online edition via SourceOECD
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Non-subscribers can purchase the PDF e-book and/or paper copy via our Online Bookshop
Government officials with accounts (subscribe
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Further information is available upon request from Ms. Barbara Ubaldi, e-mail: firstname.lastname@example.org
The full report is available in English only. Dutch, English and French versions of the Assessment and Proposals for Action are available separately.
OECD e-Government Studies: Belgium - Assessment and Proposals for Action
Études de l'OCDE sur l'administration électronique: Belgique - Évaluation et propositions d'action
OESO-studies over e-government: België - Evaluaties en actievoorstellen