This report boradly describes the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
This report, the first OECD study to analyse the successes and challenges of both administrative simplification and e-government in a national context, analyses Portugal's simplication programme, assesses its implications for the public sector and service delivery, and makes proposals for action
This report shows that the development and provision of the next generation of user-focused services will require the maximisation of synergies between the federal, regional and community governments and local authorities in Belgium.
Ireland's economic success story is one that many OECD countries would like to emulate. Of the many factors linked to this success, the public sector’s role is key. This report analyses what the sector has accomplished so far, how it can keep renewing itself, and how it can perpetuate its success.
This report examines whether the goal of reducing administrative burdens is sufficient in itself for e-government to transform public administrations, and ways governmental cross-level partnerships to deliver ICT-enabled services may simplify the relationship with citizens and businesses.
This report looks at new thinking and practice in OECD countries in five different areas of e-government: user-focused e-government, multi-channel service delivery, approaches to common business processes, the business case for e-government, and e-goverment co-ordination.
Practicing E-Government: A Global Perspective is a book that responds to e-government's present shortcomings, while exploring a renewed understanding of e-government's visions and responsiveness.
Governance is the next issue the People’s Republic of China needs to tackle. This report shows how governance impacts on public action by looking at different policy sectors, takes stock of the progress made in public management and public finance, and explores policy options for the future.
This report offers strategic guidance for policy makers and government officials responsible for commissioning and using evaluations of public engagement. It provides an indication of the key issues for consideration and offers concrete examples drawn from current practice in 8 OECD countries.
This report looks at the progress made to date and the remaining challenges the Norwegian government, long active in using information and technology to improve the quality of public services and modernise government, faces in implementing e-government.