This report looks at new thinking and practice in OECD countries in five different areas of e-government: user-focused e-government, multi-channel service delivery, approaches to common business processes, the business case for e-government, and e-goverment co-ordination.
Practicing E-Government: A Global Perspective is a book that responds to e-government's present shortcomings, while exploring a renewed understanding of e-government's visions and responsiveness.
Governance is the next issue the People’s Republic of China needs to tackle. This report shows how governance impacts on public action by looking at different policy sectors, takes stock of the progress made in public management and public finance, and explores policy options for the future.
This report looks at the progress made to date and the remaining challenges the Norwegian government, long active in using information and technology to improve the quality of public services and modernise government, faces in implementing e-government.
Its e-government strategy has helped Mexico position itself among the top performers of onlines services. This report analyses and assesses remaining challenges and provides a set of proposals for action to deal with the most actual and pressing questions of e-government.
Using a common analytical framework developed by the OECD's E-Government Project, this report is the first in a series of national e-government reviews that will look at ICT use in government and its implementation challenges and governance implications.