Norway has long used technology to streamline processes within the public sector and bring the government closer to citizens and businesses. Now the country is going further, seeking to transform its public sector through the full assimilation of digital technologies. The goal is to make it more efficient, collaborative, user- and data-driven, and better able to respond to the changing needs and expectations of citizens and businesses. This review analyses the efforts under way and provides policy advice to support the Norwegian government in implementing digital government.
This compendium of good practices was prepared by the OECD at the request of the G20 Anti-corruption Working Group (ACWG), to raise awareness of the benefits of the digital transformation in the public sector, including governance, productivity, economic development and social innovation.
View the latest publications, working papers and reports on innovative government practices.
This report benchmarks digital government strategies in MENA countries against OECD standards and best practices. Using the OECD Recommendation of the Council on Digital Government Strategies as analytical framework, the report provides an in-depth look at the efforts made by Egypt, Jordan, Lebanon, Morocco, Tunisia and the United Arab Emirates to use digital technologies strategically to support broader policy objectives. New technologies can help foster economic value creation, make institutions more inclusive, improve competitiveness and promote effective decision-making in the public sector. This report also assesses the use of ICTs to strengthen trust in government through greater openness and engagement, and suggests how MENA countries can better co-ordinate and steer the digital transformation of the public sector.
Mexico has developed an ambitious national open data policy to create value from the use and re-use of government data by the public, private and social sectors. Open government data (OGD) has the potential to spur the digital economy, as well as contribute to more efficient public service delivery and greater public engagement. Mexico has demonstrated its commitment to OGD through its close involvement in international open data initiatives. However, it faces challenges in effectively implementing OGD domestically in a way that makes a greater impact on the economy and society. This would require, notably, institutionalizing open data, understanding the demand for government data, reaching out to potential users and working more closely with local governments. To fully realise the potential of open data, it is crucial that public bodies understand the benefits, are fully behind the project and actively participate in its implementation. This report provides an analysis of Mexico’s policies as well as recommendations for achieving its national objectives and making the most of OGD.
This review analyses the governance and institutional framework of digital government in Chile. It is based on the OECD Recommendation on Digital Government Strategies. It first benchmarks the institutional arrangements of ten advanced countries in the field of digital government, assessing their strategies, digital government units or bodies and policy levers, as well as the co-ordination mechanisms in place. The review then provides an in-depth look at the institutional set-up of digital government in Chile. The assessment reveals that the governance of digital government in Chile would benefit from a stronger legal basis, providing the unit leading the work on digital government with a better grounding and the necessary levers to drive the digital transformation of government and public services. Based on this analysis, the OECD advances two alternative recommendations to strengthen the institutional framework of digital government to foster public sector productivity, enhance efficiencies and improve service delivery. The strengths and weaknesses of the alternatives discussed in detail. The review includes a roadmap for the implementation of both alternatives.
Study outlining how OECD countries are dealing with the challenges of Open Government Data with a special chapter on the policy context of OGD in the United Arab Emirates.
This review analyses progress and challenges of open government data in the Polish national context. It is based on existing OECD methodology and formulates recommendations that aim to help Poland improve open government data efforts and achieve impacts. The recommendations take into account the departing level of the Polish context and focus on priority needs, which in the case of Poland is the establishment of an “infrastructure” to support coherent and sustainable efforts across the administration: creation of an ecosystem of related and co-operating actors, establishment of a supportive governance framework, development of the needed skills and culture among civil servants.
Report highlighting the changing landscape of risk and crisis communications and how social media can be a beneficial tool for crisis managers. The report introduces 12 good practices in social media and crisis communication.
Please see here for a list of OECD publications on digital government.