By Date

The e-government era saw efforts to move government services online, automate internal processes and reduce administrative overheads for the public. Often technology led, those efforts sometimes led to the exclusion of some users and created digital-by-default siloes rather than coherent, cross-government, omni-channel services. Now, with the move toward digital government, OECD countries are giving greater priority to how services are designed and delivered, to ensure that digital progress benefits everyone, including those who rely on face-to-face interactions. This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach. By considering the intersection of digital, telephone and physical service channels, it recommends digital government approaches that ensure consistently high-quality service experiences for all users, in all contexts, and through all channels.

L’édition de 2020 analyse les performances touristiques et les tendances politiques à travers 51 pays de l’OCDE et d’économies partenaires. Le rapport souligne la nécessité d’approches cohérentes et globales quant à l’élaboration de politiques en matière de tourisme, ainsi que l’importance de l’économie touristique, avec des données couvrant le tourisme domestique, récepteur et émetteur, les entreprises et l’emploi, ainsi que la consommation du tourisme interne. Les priorités des pouvoirs publics, les réformes et les évolutions constatées dans le domaine du tourisme sont analysées à partir d’exemples de pratiques nationales. Les chapitres thématiques mettent en lumière les moyens de préparer les entreprises touristiques au monde numérique et redéfinissent le succès du tourisme dans une optique de croissance durable.

Based on a survey, this paper presents new data on the decentralisation of the housing system and co-ordination mechanisms across levels of government, focusing on the provision of social housing. Decision-making in social housing tends to be more devolved to sub-national actors, as compared to other key public services. Policy decision making tends to be more centralised, while sub-national governments and housing providers have more control over decisions regarding the inputs, outputs and monitoring of social housing. Governments globally have implemented a mix of housing policy interventions. Demand side interventions include tax allowances and subsidies to facilitate the purchase of a home or the provision of social housing in the rental market to those in need. Interventions to influence the supply of housing are generally aimed at housing developers or sub-national governments, to stimulate housing construction. There are a number of policy tools readily available to sub-national governments to improve housing outcomes, including the implementation and reform of taxes on immovable property and the relaxation of restrictive land use regulations.

À l’heure de concevoir une politique, une loi, un règlement ou tout autre type de « règle », les pouvoirs publics devraient toujours se pencher sur ses effets probables. L’analyse d’impact de la réglementation (AIR) fournit aux décideurs des indications cruciales pour juger s’il est opportun d’adopter un texte pour atteindre certains objectifs et, si oui, pour déterminer comment procéder. L’AIR consiste à examiner les incidences et les conséquences de tout un éventail de solutions possibles. Elle peut également aider les responsables publics à défendre leur décision de ne pas intervenir dans le jeu du marché lorsque cela s’avérerait plus coûteux qu’avantageux. La présente publication propose aux responsables publics, aux fonctionnaires et aux autres acteurs du secteur public un instrument pratique pour mieux concevoir et mettre en œuvre leurs dispositifs et stratégies d’AIR. Les Principes qui y sont formulés couvrent un large éventail d’organisations institutionnelles, d’outils et de pratiques, présentent une liste d’étapes clés et énumèrent les pratiques à privilégier et à éviter dans l’élaboration des dispositifs d’AIR. Le rapport s’inscrit dans une série de Principes de bonne pratique de l’OCDE en matière de politique réglementaire élaborés sous la direction du Comité de la politique de la réglementation de l’OCDE. Comme les autres rapports de la série, il complète et précise les principes formulés dans le cadre de la Recommandation du Conseil concernant la politique et la gouvernance réglementaires de 2012.

How can assessment and evaluation policies work together more effectively to improve student outcomes in primary and secondary schools? The country reports in this series analyse major issues facing evaluation and assessment policy to identify improvements that can be made to enhance the quality, equity and efficiency of school education. Albania has made improvements in access to education and in raising learning outcomes over the last two decades, moving from one of the lowest performers in the Western Balkans to one of the fastest improvers. However, a large share of students in Albania continue to leave school without mastering basic competencies needed for work and life and disparities persist across population groups. This review, developed in co-operation with UNICEF, provides Albania with recommendations to help strengthen its evaluation and assessment system to focus on support for student learning. It will be of interest to Albania, as well as other countries looking to make more effective use of their evaluation and assessment system to improve quality and equity, and result in better outcomes for all students.

Environmental regulators strive to protect the environment and public health from pollution from economic activity. This report uses the OECD Performance Assessment Framework for Economic Regulators (PAFER) to assess both the internal and external governance of Ireland’s Environmental Protection Agency (EPA). It looks at the EPA’s role and objectives, its financial and human resources, processes for internal management and decision making, and systems for performance assessment. The review acknowledges the EPA’s achievements and good practices, analyses the key drivers of its performance, and identifies a number of challenges and opportunities for improvement to help the regulator prepare for the future.