Belgian citizens want the look and feel of a single public sector entity and the provision of integrated e-government services customised to their needs rather than to have to understand the complex division of governmental responsibilities. Belgium already has internationally recognised examples to show: most importantly the transformation of the social sector administration through e-governance tools, and more recently the link of e-government services to administrative-burden reduction.
• Monitoring of user needs and user satisfaction;
• Marketing and promotion of e-government;
• Concentrating on seamlessness, equity and responsiveness;
• Creating a coherent framework for legislative challenges;
• Improving the implementation capacity.
Assessments and Proposals for Action
Chapter 1. Introduction
Chapter 2. Challenges to E-Government
Chapter 3. E-Government Leadership
Chapter 4. Implementation of E-Government
Chapter 5. Collaboration Frameworks
Chapter 6. Outputs and Outcomes
Case Study 1. National Digital Inclusion Framework in Belgium
Case Study 2. The Crossroads Bank for Social Security
Case Study 3. Administrative Burden Reduction in the Governments of Belgium
Case Study 4. Electronic Identity Card
Annex A. Belgium E-Government Indicators
Annex B. Belgium's Political and Administrative System
Annex C. Methodology
Annex D. Glossary
The final publication can be obtained through one of the following options:
Further information is available upon request from Ms. Barbara Ubaldi, e-mail: firstname.lastname@example.org
The full report is available in English only. Dutch, English and French versions of the Assessment and Proposals for Action are available separately.