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The fourth High Level Seminar on Measuring and Evaluating E-Government took place in Dubai, UAE, on 12 March 2007 at the invitation of the Chair of Working Group II, Mr. Nabil Ali Al Yousuf, Director General of the Executive Office in Dubai and in collaboration with the OECD. This event was organised back-to-back with the Third Regional Meeting of GfD Working Group II on E-government and Administrative Simplification on 13 March 2007.
Participants
The meeting was chaired by Mr. Moosa Al Hashemi, Head of the Delivery Unit of the Executive Office in Dubai and co-chaired by Mr. Chang Kil Lee, e-government Policy Advisor at MOGAWA.
Twenty-seven high-level delegates from seventeen Arab countries (including all the Gulf countries) attended the event. Regional co-ordinators and experts from international organisations also actively participated in the discussion (World Bank, United Nations Economic and Social Commission for Western Asia, European Commission). Six experts from OECD countries (Canada, France, Korea and Norway) and Academics (Dr Heeks, University of Manchester) engaged in policy discussions with their Arab counterparts.
Objectives
Main objectives of the fourth High Level Seminar:
• Exchange practical experiences on the frameworks and tools in place in Arab and OECD countries to measure and evaluate e-government at national and project level;
• Discuss progress made and next steps in building up indicators for e-government in Arab countries.
Outcomes
The following key outcomes of the seminar were achieved:
• Identification and discussion of the main challenges of measuring and evaluating e-government (e.g. poor data quality, lack of evaluation culture, lack of evaluation methodologies and tools, high cost associated with data collection, fragmented measurement efforts);
• Increased capacity in using some of the toolkits/models available to measure progress (eEurope benchmarking, MAREVA, Common Measurement Tool);
• Stock-taking of progress to date in Arab countries in building up e-government indicators at both national and project level;
• Identification of good practices that need to be taken into account while undertaking any e-government evaluation effort;
• Agreement to focus on mapping out existing data on e-government in Arab countries as a first step to define a programme of work in this area;
• Discussion of a proposal to organise a follow up workshop on capacity building for indicators with other international actions in the area (e.g. ESCWA).
Documentation
• Agenda
• List of Participants
• Meeting Summary Report
Session 1: Why do we measure and evaluate e-government: opportunities and challenges
• OECD Secretariat: OECD work on measuring ICT-enabled public sector transformation through indicators
• UAE: Measuring and evaluating e-Government performance in the Arab world
Session 2: Evaluating e-government: toolkits and methods for project evaluation
• France: MAREVA: methodology guide: Analysis of the value of ADELE projects (English, French)
• UAE: Measurement and Evaluation in Dubai eGovernment
• World Bank: Building better e-strategies
• Norway:Presentation of the Høykom-programme
• Korea: Korea’s e-government evaluation methodology and practice
• Canada: Canada’s Citizen-Centred Approach to Measuring and Improving Service Quality
• Egypt: E-Government Evaluation (Arabic)
Session 3: National and international indicators for e-government
• ESCWA: Information and Communications Technology Indicators
• European Commission: Monitoring the overall performance of e-government at European level: the eEurope benchmarking initiative
• France: The eEurope benchmarking initiative seen from the French perspective
• UK: eGovernment Measurement and Evaluation: Objectives and Challenges
Closing session: Lessons learned and next steps in measuring and evaluating e-government in the Arab world
• OECD: Discussion Highlights
Background Documents:
• Monitoring and evaluating e-government in OECD countries
• The business case for e-government
• Draft summary of the OECD report on benefit realisation management
• Benchmarking eGovernment
• Norway: White Paper on ICT
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