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OECD Documentation:
Overcoming Barriers to Administrative Simplifcation Strategies (english)
Governments face the challenge of rationalising and minimising administrative burdens imposed by bureaucratic requirements. At the same time, they need to use administrative procedures as a source of information and a tool for implementing public policies. Administrative simplification strategies are designed to streamline procedures, reduce complexity, paperwork and uncertainty. This helps to make public sector delivery more accountable and efficient, and to foster a regulatory environment that enables economic and social activity.
This guide draws on the experience of, and policy dialogue between, member countries of the Organisation for Economic Co-operation and Development (OECD) and Middle East and North African countries (MENA). It reviews common barriers to designing and implementing a strategy for administrative simplification and offers 22 approaches to overcome them, providing a synthesis of good practices among policy makers and practitioners working on cutting red tape.
E-Government for Good Governance and Development in Italy, North Africa and the Middle East (english)
E-Government – of which e-procurement is an integral part – is one of the most valuable ICT-based administrative innovation reforms; it can render public policy more effective, efficient and responsive to social and political needs. The High Level Seminar on E-procurement, held in Naples on 30-31 January 2006 and presented in this volume, was directed at Arab and Italian public administrations with the objective of sharing approaches and practical know-how on how implement effective e-procurement systems. One of the findings of the seminar is that changes in public procurement management – facilitated and promoted by the use of ICT – embrace both technological innovations and organizational and cultural transformations, especially with regards to know how and practical skills. This report includes all remarks, discussions, materials, and conclusions elaborated and shared by the delegations of participating countries, with the support of experts from the OECD, the United Nations and the World Bank.
Measuring and Evaluating E-Government in Arab Countries (english)
Measuring and evaluating e-government progress has become a priority for decision makers in OECD and non-OECD countries, as governments are increasingly asked to demonstrate the benefit of using information and communication technologies in government administration to enable internal efficiencies and increase the effectiveness of government actions. The High Level Seminar on Measurement and Evaluation of E-Government – held in Dubai on 12 March 2007 – provided a forum where Arab e-government policy makers could come together to share knowledge, methodologies and good practice in measurement and evaluation of e-government. This volume sums up the results of the High Level Seminar and includes: preliminary results of the analysis of country papers; detailed summary of discussions and presentations; background materials; and conclusions.
OECD Policy Brief: Checklist for E-Government Leaders (English, Français, عربي)
E-government is more about government than about “e”. As a tool to achieve better government, e-government offers potential solutions to leaders across the whole of government: IT managers, programme managers, agency heads, government-wide e-government planners and co-ordinators, and politicians all have a role to play.
Implementing E-government in OECD Countries: Experiences and Challenges (English, عربي)
OECD countries have identified a number of reasons for embracing e-government as a means of reforming public administration and achieving broader policy objectives. E-government can help improve efficiency in government and improve online access to information and service quality, enabling the delivery of services to citizens and businesses on their terms and at their convenience, rather than following the logic of internal government structures.
OECD Policy Brief: Engaging Citizens Online for Better Policy-making (English, Français, عربي)
Today, all OECD Member countries recognise new information and communication technologies (ICTs) to be powerful tools for enhancing citizen engagement in public policy-making. Despite the limited experience to date, some initial lessons for online citizen engagement in policy-making are emerging. This Policy Brief highlights policy lessons from current experience in OECD member countries, suggests 10 guiding principles for successful online consultation and identifies five key challenges for online citizen engagement in policy-making.
The E-Government Imperative (English)
The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep pace and enhance the policy outcomes, service quality, and responsiveness to citizens that determine their effectiveness. E-government initiatives can bolster government effectiveness in important ways like facilitating cross-agency cooperation on complex problems, fostering a customer focus for services, and building relationships with private sector partners.
Cutting Red Tape: National Strategies for Administrative Simplification (English)
Other sources:
Decentralisation and Partnership with the Public sector: Reform Strategy in the Civil Service Sector in Bahrain (English)
Administrative Simplification for Opening Business and Issuing Business Licenses (English)
Cutting Red Tape: Administrative Simplification in the Netherlands (English)
Administrative Simplification and e-Government in Portugal (English)
Comparing Administrative Burdens across Countries (English)
To know more about the OECD's work on E-Government and Administrative Simplification, please refer to the OECD E-Government webpage and the OECD Regulatory Reform and Management webpage.
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