BUILDING TRUST IN THE ONLINE ENVIRONMENT: BUSINESS TO CONSUMER DISPUTE RESOLUTION CONFERENCE AGENDA DAY 1: OVERVIEW OF ADR IN RELATION TO THE ONLINE ENVIRONMENT Welcoming remarks , H. Korthals, Minister of Justice, The Netherlands Why is ADR a key element for building trust in the online environment?, Herwig Schlögl, Deputy Secretary-General, Organisation for Economic Co-operation and Development The importance of global partnership in the development and support of ADR, Maria Livanos Cattaui, Secretary General, International Chamber of Commerce In or out of court? Challenges for the Hague Conference, Hans van Loon, Secretary General, Hague Conference on Private International Law Introductory remarks by Day 1 Chair, Peter Ford, Chair, OECD Working Party on Information Security and Privacy Session 1: Taking stock: overview of recent discussions about online ADR Moderator:
Risaburo Nezu, Director, Directorate for Science, Technology and Industry, OECD Presenters:
Carina Tornblom, Head of Unit, Directorate General for Health and Consumer Protection, European Commission James Dorskind, Acting General Counsel, US Department of Commerce ( Presentation in PDF format) Yuko Yasunaga, Deputy Director, Commerce Policy Division, Japan Ministry of International Trade and Industry ( Presentation in PDF format ) ( Powerpoint presentation ) Constanze Picking, Senior Manager Trade and E-Business, Daimler Chrysler AG ( Powerpoint presentation ) Louise Sylvan, President, Consumers International ( Powerpoint presentation ) Presenters:
Michelle Childs, Head of Policy, Consumers Association, United Kingdom ( Powerpoint presentation ) Stephen Lau, Privacy Commissioner for Personal Data, Office of the Privacy Commissioner for Personal Data Hong Kong, China ( Powerpoint presentation ) Marcie Girouard, Assistant Deputy Commissioner, Industry Canada ( Powerpoint presentation ) Maneesha Mithal, Attorney, Bureau of Consumer Protection, U.S. Federal Trade Commission ( Powerpoint presentation )
Session 3: Dispute resolution at the earliest stage -- internal complaints handling and customer refunds Moderator:
Hugh Stevenson, Associate Director, Bureau of Consumer Protection, U.S. Federal Trade Commission Panellists:
Jean Ann Fox, Director of Consumer Protection, Consumer Federation of America Peter Møller Jensen, Manager, EU Relations, Visa International Eric Mickwitz, Finnish Consumer Ombudsman Presenters:
Charles Underhill, Acting Chief Operating Officer, Better Business Bureau ( Presentation in PDF format ) Alastair Tempest, Director General, Federation of European Direct Marketing Associations ( Powerpoint presentation ) Helen Bridges, American Express Services Europe Session 4: Online alternative dispute resolution mechanisms Moderator:
Bernard Clements, Head of Unit, Joint Research Centre, European Commission Panellists:
John Borking, Deputy Privacy Commissioner for The Netherlands Dana Haviland, Partner, Wilson Sonsini Goodrich & Rosati Ethan Katsh, Director, Center for Information Technologies and Dispute Resolution, University of Massachusetts Pippa Lawson, Counsel, Public Interest Advocacy Centre Odile Nicholas-Etienne, Union Fédérale des Consommateurs Charles Underhill, Acting Chief Operating Officer, Better Business Bureau I. Fully automated online resolution mechanisms Presenter:
II. Flexible resolution mechanisms Presenters:
III. Formal resolution mechanisms Presenters:
IV. ADR mechanisms under development Presenters:
DAY 2: REACHING EFFECTIVE ONLINE ADR AT A GLOBAL LEVEL Introductory remarks by Day 2 Chair, Jytte Ølgaard, Chair, OECD Committee on Consumer Policy
Session 5: Challenges to online dispute resolution I. Socio-economic issues related to online ADR Moderator:
Anna Fielder, Director, Consumers International Panellists:
Giles Buckenham, Administrator, Directorate General for Health and Consumer Protection, European Commission Scott Cooper, Manager of Technology Policy, Hewlett-Packard Carmen Fernández Neira, European Advertising Standards Alliance Toh See Kiat, Partner, Tan Peng Chin and Partners Presenters:
II. Legal issues related to online ADR Moderator:
Mozelle Thompson, Commissioner, US Federal Trade Commission Panellists:
Matthias Blume, Austrian Ministry of Justice Michael Geist, Professor, University of Ottawa Law School James Murray, Director, Bureau Européen des Unions de Consommateurs Ron Plesser, Partner, Piper Marbury Rudnick & Wolfe and Coordinator, Electronic Commerce and Consumer Protection Group Petra Spring-Reiman, Administrator, Directorate General for Internal Market, European Commission Presenter:
Christopher Kuner, Of Counsel, Morrison & Foerster, LLC III. Last resort principle and juge d'appui ("support judge")
Moderator:
Catherine Kessedjian, Professor, University of Paris II, and former Deputy Secretary General, Hague Conference on Private International Law Panellists:
Giacinto Bisogni, National Expert, Legal Service of the European Commission Asunción Caparrós, Manager, European Affairs, ABN Amro Bank Roger Cochetti, Senior Vice President and Chief Policy Officer, VeriSign, Inc. David Goddard, Barrister, New Zealand Law Commission
IV. Technological issues related to online ADR Moderator:
Wibo Koole, Head of Consumer Policy Department, Consumentenbond NL Panellists:
Sarah Andrews, Policy Analyst, EPIC/Privacy International Peter Lübkert, Information Technology and Networks, OECD Marc Wilikens, Joint Research Centre, European Commission Presenters:
Session 6: The roles of stakeholders Moderator:
Arie J.M. van Bellen, Managing Director, Electronic Commerce Platform Nederland
Panellists:
Roger Cochetti, Senior Vice President and Chief Policy Officer, VeriSign, Inc. Susan Grant, Director of National Fraud Information Center, National Consumers League David Mair, Administrator, Directorate General for Health and Consumer Protection, Rebecca Richards, Director of Policy and Compliance, TRUSTe Yuko Yasunaga, Deputy Director, Commerce Policy Division, Japan Ministry of I. Promoting fair and effective online ADR and ensuring compliance (e.g. trustmark programmes)
Presenters:
Naoshi Shima, Vice President, Business Development, NEC ( Powerpoint presentation ) Barbara Wellbery, Partner, Morrison & Foerster, LLC Malcolm Crompton, Data Protection Commissioner, Australia ( Powerpoint presentation ) Martin Bond, Assistant Director, Department of Trade and Industry, United Kingdom II. Educating business, consumers and government about online ADR Conference concludes with brief highlights of the conference discussions
