Directorate for Science, Technology and Industry
Back to
Home: Information Security and Privacy  > OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders (2003)
About Publications & Documents Information by Country

OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders (2003)

Send Send Print print
  OECD governments have agreed on guidelines outlining a framework for international co-operation to protect consumers against the growing problem of cross-border fraud, particularly on the Internet.

The OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders ("Cross-Border Fraud Guidelines") set forth broad principles for international co-operation and specific provisions covering notification, information sharing, and assistance with investigations. They also cover issues regarding the authority of consumer protection enforcement agencies, invite private-sector co-operation, and set the stage for future work on the issue of consumer redress.

They are downloadable in html (English) and pdf format in the following languages: English/French (bilingual), German, Italian, Polish, Portuguese and Spanish. Further translations are forthcoming.

As recommended by these guidelines, member country governments have provided a list of National Contact Points for co-operation against fraudulent and deceptive commercial practices.

Contact: Queries concerning these guidelines can be sent to: consumer.policy@oecd.org.

For more information on consumer policy at the OECD, click here.
Also available:
Related documents:
Top of page
Don't miss

Keep informed!

Keep abreast of the latest in ICT policy.

Receive your copy of OECD Information and Communication Policy News

Privacy Online

To assist governments, businesses and individuals in promoting privacy protection online at both national and international levels.

Privacy Online: OECD Guidance on Policy and Practice

Security Guidelines

Now available for download in several languages.

OECD Guidelines for the Security of Information Systems and Networks: Towards a Culture of Security (2002)

New Guidelines

OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders

Privacy Guidelines

Includes the "Declaration on Transborder Data Flows" and the "Ministerial Declaration on the Protection of Privacy of Global Networks".

OECD Guidelines on the Protection of Privacy and Transborder Flows of Personal Data