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Overview
The international workshop on Building Citizen Centred Policies and Services built upon the OECD's ongoing work on ensuring openness and inclusion in policy making, service design and delivery. Its format and content drew heavily upon the knowledge and experience of each of the co-organisers who share a common goal. Participants had the chance to learn from a range of experiences in OECD Member and non-member countries and to gain greater knowledge of the tools and practices available with which to achieve their own ends. The event was co-organised by the OECD and the Government of the Republic of Slovenia, with the support of the World Bank's Communication for Governand and Accountability Program (CommGAP), DECIM, the European Citizen Advisory Service (ECAS) and Involve.
Learning Lunch
Lessons and learning: concrete experiences from around the world
"Master class" sessions provided participants with the opportunity to hear experienced practitioners present specific country initiatives, to ask questions and discuss their own experience with peers.Master Classes Group 1
Tackling complex problems with citizens – climate change and sustainability
Engaging young people
Nick Yeo, Development & Communications Manager, takingITglobal Canada:
Service innovation and co-production
Master Classes Group 2
Public deliberation on sensitive policy issues
Participation 2.0
Participatory budgeting : transparency in action
Background presentations
Openness and Access to information
Juan Pablo Guerrero Amparán, Commissioner, Federal Institute for Public Access to Information - Mexico
Participatory Governance
Participatory budgeting
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