HCQI Responsiveness and Patient Experiences

Capturing the patients perspective of health care is becoming increasingly important as health systems strive to be more responsive to the needs of the people using their services. The HCQI project has identified measurement of patient experiences as a priority for indicator development. To explore the possibilities for cross-national comparison of patient experiences, the OECD commissioned the Norwegian Knowledge Centre for the Health Services to perform a review of the use of national and international surveys to measure patient experiences. Based on this review and the outcomes of further consultation with country experts, academics in the field  and key international partners, the work of the HCQI project is now focussing on:

• The development of population based survey and
• Learning and sharing of national systems for the measurement of patient experiences

This work moves forward in collaboration with key organisations and country experts, including the WHO, the Commonwealth Fund and the Dutch Centre for Consumer Experiences in Health Care.

The cognitive testing of the questionnaire and a pilot data collection will proceed in 2010.