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Australia
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Australian Competition & Consumer Commission
Inquiries line
PO Box 1199
Dickson ACT 2602
Australia
Tel: +61 2 1300 302 502
Fax: +61 2 6243 1199
E-mail: infocentre@accc.gov.au
www.accc.gov.au
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Austria
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Federal Ministry for Social Security, Generations and Consumer Protection
Consumer Protection Directorate General
Radetzkystr. 2,
1031 Vienna
Austria
Tel: +43 1 711 00 0
www.bmsg.gv.at
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Canada
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Competition Bureau
Information Centre
50 Victoria St.
Gatineau, QU K1A 0C9
Canada
Tel: +1 819 997 4282
(In Canada: +1 800 348 5358)
Fax: +1 819 997 0324
E-mail: compbureau@ic.gc.ca
www.cb-bc.gc.ca
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Denmark
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The Danish Consumer Agency
The Consumer Ombudsman
Amager Faelledvej 56
2300 Copenhagen S
Denmark
Tel: + 45 32 66 90 00
Fax: + 45 32 66 91 00
E-mail: Forbrugerombudsmanden@fs.dk
www.forbrug.dk
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Finland
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Consumer Agency & Ombudsman
Consumer Law Department
P.O.Box 5
FIN-00351 Helsinki
Finland
Fax: +358 9 7726 7557
www.kuluttajavirasto.fi
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France
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Direction générale concurrence, de la consommation et de la répression des fraudes (DGCCRF)
Point de contact - consommation
Bureau C1 Droit de la consommation
59 Boulevard Vincent Auriol - télédoc 051
75703 Paris Cedex 13
France
Tel: +33 1 44 97 24 58
Fax: +33 1 44 97 30 43
E-mail: C1@dgccrf.finances.gouv.fr
www.minefi.gouv.fr/dgccrf
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Greece
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General Secretariat of Consumer Affairs
Directorate of Consumer Policy
Kaniggos SQ.
GR-10181 ATHENS
Tel: +30 210 3801507, +30 210 3801549
Fax: +30 210 3829640, +30 210 3841832
E-mail: info@efpolis.gr
www.efpolis.gr
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Hungary
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Ministry of Economy and Transport
Contact: Mr. Tamás Kozák
Vigadó.u.6.
1051 Budapest
Hungary
Tel: +361 235 4677
Fax: +361 235 4421
www.gkm.hu
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Japan
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Cabinet Office
Consumer Policy Division
1-6-1 Nagatacho
Chiyoda-ku, Tokyo
Japan
E-mail: consumers.fg@mfs.cao.go.jp
www.consumer.go.jp/e/index.html
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Korea
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Ministry of Finance and Economy
Consumer Policy Contact
88, Gwanmun-Ro, Gwacheon-Si
Gyeonggi-Do, 427-725
Korea
E-mail: jinga330@mofe.go.kr
www.mofe.go.kr
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Mexico
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Procuraduría Federal del Consumidor (Profeco)
Office of the Federal Attorney for Consumer Protection
Contact: Ms. Patricia Ruiz Velasco
Av. Jose Vasconcelos 208, Piso 7. Col. Condesa
Delegación Cuauhtémoc, C.P. 06140
México, D.F.
E-mail: pruizv@profeco.gob.mx
www.profeco.gob.mx
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Netherlands
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Netherlands Consumer Authority (Consumentenautoriteit)
P.O. Box 16759
2500 BT The Hague
Tel: +31703305979
Fax: +31703305989
Email: info@consumentenautoriteit.nl
www.consumentenautoriteit.nl
www.consuwijzer.nl (consumer information website)
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Norway
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Forbrukerombudet (The Consumer Ombudsman)
Contacts: Bjørn Erik Thon, Gry Nergård, Frode Elton Haug, Annette Asper
Rolf Wickstrømsvei 15
PO Box 4597 Nydalen
0404 Oslo
Norway
Tel: +47 23 400 600
Fax: +47 23 400 601
E-mail: postmottak@forbrukerombudet.no
www.forbrukerombudet.no
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Portugal
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Consumer Institute
International Relations Department
Praça Duque de Saldanha, n.º 31-3º
1069-013 Lisboa
Portugal
Tel: +351 21 356 4642/4640/4603
Fax: +351 21 356 4719
E-mail: naeri@ic.pt
www.consumidor.pt
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Slovak Republic
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Ministry of Economy , Department of Consumer Protection
Contact: Mr. Igor Blaha
Mierova 19
827 15 Bratislava 212
Tel: + 421 2 4854 2514
Fax: + 421 2 4854 3818
E-mail: Blaha@economy.gov.sk
www.economy.gov.sk
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Sweden
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The Swedish Consumer Agency
Contact: Ms. Marianne Åbyhammar
Swedish Consumer Agency
118 87 Stockholm
Visiting adress :
Rosenlundsgatan 9
118 87 Stockholm
Sweden
Tel: +46 8 429 07 22
Fax: +46 8 429 89 00
www.konsumentverket.se
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Switzerland
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State Secretariat for Economic Affairs
Trade Practices Point
Effingerstrasse 1
3003 Berne
Switzerland
Tel: + 41 31 322 77 70
Fax: + 41 31 324 09 56
www.seco-admin.ch (Special Issues)
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Turkey
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Ministry of Industry and Trade
Directorate General for Protection of Consumer and Competition
Sanayi ve Ticaret Bakanlığı, Eskişehir Yolu, 7. km Kat:3 Ankara / Türkiye
+90 312 2860365
+90 312 2858840
www.sanayi.gov.tr
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United Kingdom
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Office of Fair Trading
Fleetbank House
2-6 Salisbury Square
London EC4Y 8JX
United Kingdom
Tel: + 44 8457 224499
E-mail: enquiries@oft.gsi.gov.uk
www.oft.gov.uk
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United States
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Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue NW
H130
Washington DC 20580
United States
Tel: +1 877 FTC HELP (877 382 4357); +1 877 ID THEFT (877 438 4338)
Fax: +1 202 326 2012
www.ftc.gov (Federal Trade Commission home page, complaint form)
www.consumer.gov (consumer protection information from various US government agencies)
www.econsumer.gov (international e-commerce information and complaint form; jointly with many other OECD countries)
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