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Well informed, empowered consumers help to drive competition and spur business innovation. The OECD aims to help countries develop effective consumer policies to promote efficient, transparent and fair global markets for consumers. (More)
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20-Nov-2009
Governments, working together with consumer organisations, teachers’ and parents’ associations and other civil society groups, should do more to promote consumer education. The aim should be to help consumers develop critical thinking and raise awareness, according to new policy recommendations (“Consumer Education: Policy recommendations of the OECD's Committee on Consumer Education ”) recently endorsed by the OECD’s Committee on Consumer Policy.
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from 08-Dec-2009 to 10-Dec-2009
The world of electronic commerce has evolved dramatically since 1999, when the OECD issued its first Guidelines for e-Consumer Protection. How effective are they 10 years later? What new opportunities, obstacles and risks face e-consumers? How can consumer trust be strengthened? Senior government officials from OECD and non-member economies, representatives from business, civil society, international organisations, and academics will discuss these and related issues at this conference.
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08-Jul-2009
Financial services firms must make sure their customers understand what they are letting themselves in for when they sign up for mortgages, consumer loans and other products, under new OECD guidelines designed to avoid a repeat of the sub-prime mortgage crisis and ensuing credit crunch that sent the world economy into recession.
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on 15-Jun-2009
The 2009 roundtable focused on the responsibilities of multinational companies towards consumers and how consumers encourage responsible business conduct in accordance with the framework of the OECD Guidelines for Multinational Enterprises.
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from 27-May-2009 to 28-May-2009
On 27-28 May 2009, the Danish Ministry of Science, Technology and Innovation hosted a high-level OECD conference on the potential of information and communication technologies to combat climate change and improve environmental performance. Live webcast and Twitter feed available. Internet users had the possibility to send in questions for speakers.
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on 01-Apr-2009
On 1 April 2009, the OECD Committee on Consumer Policy and the International Consumer Protection Enforcement Network (ICPEN) held a joint meeting on Electronic Commerce at the OECD Headquarters in Paris. Discussions at the joint meeting will inform the review of the 1999 OECD Guidelines on Consumer Protection in the Context of Electronic Commerce that is being carried out by the Committee on Consumer Policy.
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OECD participation in the EMARS II Launch Event
from 16-Mar-2009 to 17-Mar-2009
The OECD participated in the EMARS II Launch Event, held on 16-17 March 2009, in Vienna. During the meeting the deliverables of the EMARS project were discussed. The OECD took part in the discussion on the future steps in EMARS II project and explored possibilities of closer co-operation with the European stakeholders in consumer product safety issues. Information on the deliverables produced under EMARS can be found at http://www.emars.eu/EMARS_Deliverables.html
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09-Mar-2009
Consumers today are challenged by growing amounts of information and wider choices of products. To make good choices in increasingly complex markets, they must develop a greater range of skills and knowledge. This new book examines the approaches that governments use to promote consumer education in OECD and some non-OECD countries, highlighting the policies and measures that have been particularly effective.
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on 23-Oct-2008
The OECD Roundtable on Consumer Product Safety brought together representatives from government, the business and civil society to discuss emerging consumer product safety issues in OECD countries and non-member economies. Focusing on non-food items, and in light of recent developments and trends, participants examined the challenges in domestic and international consumer product safety regimes, and identified ways to address the problems, including through enhanced international information sharing.
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18-Jun-2008
This report provides policy direction and guidance from five OECD Committees in Internet-related policy areas. Its objective is to help decision-makers in their efforts to facilitate convergence, stimulate creativity, strengthen confidence, and expand opportunities for global economic, social and cultural development enabled by the Internet.
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