Financial education and consumer protection

Malaysia-OECD High-level Global Symposium on financial well-being


The financial well-being journey: Building on the momentum and identifying new paths

30 September-2 October 2015
Kuala Lumpur, Malaysia


This Symposium addressed cutting-edge issues to further integrate financial education and financial consumer protection policies with a view to enhancing financial well-being and to address the challenges and identify solutions in delivering effective financial education. The forward-looking programme was organised as follows:

Policy plenary sessions

  • Financial education and financial consumer protection strategies to promote financial well-being

  • Shortcomings can become strengths: Using complaints data to improve financial education policies

  • Credit smart? A financial education and financial consumer perspective

Practical breakout sessions

  • Spreading financial well-being: addressing the financial literacy needs of target audiences

  • The routes to success: making innovative delivery channels work

High-level participants from around the world included officials and experts from the OECD/International Network on Financial Education (INFE), ministries of finance and education, central banks, regulatory and supervisory authorities, governmental officials, as well as international organisations, the academic community, the private sector and NGOs.


This event was co-organised by Bank Negara Malaysia (BNM) and the OECD* International Network for Financial Education (OECD/INFE).


The contribution of the OECD was sponsored by the Japanese Government.



Summary Record

Opening address (BNM Governor)

Opening address (OECD Deputy Secretary-General)

Closing remarks (BNM Deputy Governor)

Press release

Presentations from Day 1

Presentations from Day 2




OECD - Ms. Jennah Huxley

BNM - INFE Symposium 2015 team, tel.: +603 2692 8391



Financial Education for Long-term Savings and Investments: Review of Research and Literature

Bank Negara Malaysia

OECD/INFE financial education home page


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