Latest Documents


  • 29-July-2013

    English

    Managing Service Demand - A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations

    This book provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible ‘model’ for governance arrangements based on leading revenue body practice – in this case the Australian Taxation Office—that has been examined and is supported by the FTA’s Taxpayer Services Sub-group. It also sets out practical steps in the form of a step-by-step framework to support revenue bodies in their efforts to better identify, analyse and address the causes of service demand.


    The guide has been designed to support all revenue bodies, from those that are in the early stages of developing comprehensive service delivery programs to those with mature programs in place. While it focuses on the revenue body’s role in tax administration it acknowledges that some revenue bodies have a broader set of responsibilities, for example, in the administration of some social policies. This guide has not explored how such roles should integrate at a broader demand management level and revenue bodies will need to assess this issue, if relevant, having regard to their individual circumstances.

  • 20-July-2013

    English

    OECD calls on G20 finance ministers to support next steps in clampdown on tax avoidance

    The OECD today presented to G20 finance ministers plans for a two-pronged attack on tax avoidance and evasion from both companies and individuals.

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  • 20-July-2013

    English, PDF, 1,278kb

    OECD Secretary-General Report to the G20 Finance Ministers and Central Bank Governors

    The OECD’s update on progress towards automatic exchange of information and its Action Plan on Base Erosion and Profit Shifting (BEPS) were presented to G20 finance ministers meeting in Moscow on 19-20 July 2013.

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  • 19-July-2013

    English

    Closing the tax gap

    The joint challenges of tax evasion and tax base erosion lie at the heart of the social contract. Our citizens are demanding that we tackle offshore tax evasion by wealthy individuals and re-vamp the international tax system to prevent multinational enterprises from artificially shifting profits, resulting in very low taxes or even double non-taxation and thereby eroding our tax base.

  • 19-July-2013

    English

    Closing tax gaps - OECD launches Action Plan on Base Erosion and Profit Shifting

    National tax laws have not kept pace with the globalisation of corporations and the digital economy, leaving gaps that can be exploited by multi-national corporations to artificially reduce their taxes.

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  • 19-July-2013

    English

    Action Plan on Base Erosion and Profit Shifting

    Taxation is at the core of countries' sovereignty, but in recent years, multinational companies have avoided taxation in their home countries by pushing activities abroad to low or no tax jurisdictions.  The G20 asked OECD to address this growing problem by creating this action plan to address base erosion and profit shifting. This plan identifies a series of domestic and international actions to address the problem and sets timelines for the implementation.

  • 25-June-2013

    English

    OECD Model Tax Convention: Discussion draft on the tax treaty treatment of termination payments

    The OECD Committee on Fiscal Affairs invites public comments on a discussion draft on the tax treaty treatment of various payments, such as non-competition payments, that may be made following the termination of an employment.

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  • 19-June-2013

    English, PDF, 492kb

    First IRAS-OECD Regional GST/VAT Conference

    Singapore held the first Regional GST/VAT Conference on 22-23 May 2013, reaching out to 120 delegates from 18 countries. The Inland Revenue Authority of Singapore played host to 50 government delegates, many of whom are from the Asia-Pacific region.

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  • 18-June-2013

    English, PDF, 8,350kb

    A Step Change in Tax Transparency

    The report "A Step Change in Tax Transparency", prepared at the request of the G8 for the Lough Erne Summit, outlines four concrete steps needed to put in place a global, secure and cost effective model of automatic exchange of information.

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  • 18-June-2013

    English

    OECD reports to G8 on global system of automatic exchange of tax information

    The OECD has presented to G8 leaders the steps needed to create a fairer and more transparent global tax system.

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