Consumer Policy, Education and Awareness

About Publications & Documents Information by Country

• Commonwealth Government's One-Stop Shop for Consumer Information

Austria

• The Internet Ombudsman
• Information for consumers from the user organisation VIBE
• Austrian Chamber of Labour

• Industry Canada: Consumer Information
• Canadian Consumer Information Gateway
• Industry Canada: Canadian Code of Practice for Consumer Protection in Electronic Commerce

• European Consumer Infocentres (Euroguichet)

• Consumer Agency Ombudsman

France

• Le commerce électronique et vous

• Japan Direct Marketing Association
• Electronic Commerce Promotion Council of Japan

• Cyber Consumer Center
• National Council of Consumer Organisations
• Korea Consumer Protection Board

• Guide to Shopping on the Internet
• Consumer Advice
• New Zealand Model Code for Consumer Protection in Electronic Commerce

Norway

• Consumer Information

• Portuguese Consumer Institute
• Consumer Guide to Electronic Commerce

• National Consumer Institute
• Online Guide for Consumers

Sweden

• Swedish Chamber of Commerce
• National Consumer Agency
• The Swedish Consumer Coalition
• The Internet Ombudsman
• The Swedish Alliance for Electronic Commerce

Switzerland

• Federal Bureau of Consumer Poicy
• Proctection des consommateurs dans le contexte du commerce électronique

• Online Shopping Advice
• Which: Online Shopping Guide for Consumers

United States

• First.gov
• E-commerce and the Internet
• Consumer.gov
• Safe Shopping Site
• Internet Fraud Watch
• Be E-Wise: How to Shop Safely Online
• Federal Consumer Information Center