Centre for Entrepreneurship, SMEs, Regions and Cities
Digital business diagnostic tools for SMEs and entrepreneurship
A review of international policy experiences
This report examines international policy experiences in designing and implementing
online business diagnostic tools for SME and entrepreneurship development. These tools
offer entrepreneurs and small business managers an individual online assessment of
the strengths and weaknesses of their business across a range of business operation
areas. Using these tools they can access online advice and guidance related to their
areas for improvement and find sources of further help in the business support system.
The report examines the rationale and success factors for public policy in this area
and describes the different types of tools in operation. It includes twelve case studies
of online business diagnostic tools in OECD countries and how they are supported by
public policy. It proposes a number of lessons for policy makers considering developing
digital business diagnostic tools.