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The ideal candidate's competencies for Administrative Client Support job vacancies listed below are those on which you will be assessed on during a panel interview.

Professional

1.  Professionalism

• Great experience and technical skills and the ability to apply them effectively in the OECD in order to accomplish job-related tasks. Understanding of the professional competencies applicable to the job: financial, personnel and office management techniques, processes, technology and software, etc. Understanding of the support functions’ roles and inter-relationships.
• Understanding of the OECD’s administrative and regulatory framework, the challenges and opportunities that they present and an ability to judge and analyse the rules and regulations.
• Commitment to further development of technical knowledge and skills and to knowledge sharing with colleagues.

2.  Problem Solving

• Ability to find timely and creative problem solutions that meet client and organisational needs while respecting OECD’s rules and procedures. Alertness to potential difficulties and information thereof to colleagues/supervisors. Initiative-taking in finding solutions and preventing future problems by incorporating solutions into procedures.
• Commitment to continuously improve procedures and processes and to streamline administration.

3.  Handling Information

• Ability to handle information, written and oral, in an authoritative and secure manner, employing appropriate technologies and processes. Confidentiality.

4.  Dealing with Details

• Meticulous and consistent attention to detail. Effective coping with many different tasks.

5. Task Organisation and Planning

• Ability to organise and schedule people and tasks in a highly efficient manner. Effective establishment of priorities and realistic goals. One step ahead in managing time and processes.

6. Organisational Awareness

• Understanding of the OECD’s institutional context and internal workings and an ability to apply this knowledge to get things done. Sensitivity and alertness to organisational and cultural issues which may affect own or colleagues’ performance.

Interpersonal

7.  Interpersonal Sensitivity

• Awareness of and empathy with the needs and values of others. Sensitivity to cultural/language differences. Listening skills.

8. Team Orientation

• Ability to work co-operatively and effectively with others in an international, multi-cultural environment. Welcoming and empathetic manners. Information sharing and mutual help.

9.  Communication

• Ability to express thoughts clearly and succinctly, orally and in writing. Effective and tactful communication in English and French with persons of different nationalities. Listening skills.

10. Service Orientation

• Commitment to assisting and facilitating the work of others. Motivation by team success.

Personal

11.  Achievement Orientation

• Demonstration of drive and energy directed towards achieving goals and continually increasing the work efficiency: a consistent task and result focus. High work quality under pressure. Mastering of competing priorities.

12. Drive and Persistence

• Ability to cope with high work pressure and with adversity, frustrations or set backs. Highly energetic. Learning from mistakes.

13.  Adaptability/Flexibility

• Ability to accept and succeed in new roles, work arrangements and methodologies. Desire to learn, improve and innovate – curiosity about new ways/situations.

14. Self Confidence

• Belief in one’s own ability to successfully perform a task or a job. Decision making. Ability to speak up assertively and diplomatically – not intimidated by hierarchy.
• Display of initiative and perseverance. Ability to build relationships on all levels as a basis for team work.

Other

• Commitment to equal opportunities.