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20-Nov-2009
Governments, working together with consumer organisations, teachers’ and parents’ associations and other civil society groups, should do more to promote consumer education. The aim should be to help consumers develop critical thinking and raise awareness, according to new policy recommendations recently endorsed by the OECD's Committee on Consumer Policy.
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29-May-2009
This document is an addendum to the analytical report on consumer product safety. it contains compilation of responses to the questionnaire on consumer product safety that provided a background information on consumer product safety regimes.
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25-Mar-2009
The growth of Internet and e-commerce has taken identity theft to new levels. This new book defines ID theft, studies how it is perpetrated, outlines what is being done to combat it, and recommends specific ways to address it in a global manner.
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09-Mar-2009
Consumers today are challenged by growing amounts of information and wider choices of products. To make good choices in increasingly complex markets, they must develop a greater range of skills and knowledge. This new book examines the approaches that governments use to promote consumer education in OECD and some non-OECD countries, highlighting the policies and measures that have been particularly effective.
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Online identity theft: measuring the threat to consumers
20-May-2008
Identity theft has been identified by many as the fastest growing crime of the 21st Century. This paper examines the scope and scale of the issue, recommending the development of adequate law enforcement countermeasures to prevent, detect and deter it.
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25-Sep-2007
Fake goods are not cheap. In fact, they exact a heavy cost on industry, governments and the general public. There is a strong case for public action across OECD countries against counterfeiting. This recent OECD Observer article addresses the question of how to make progress.
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25-Jul-2007
The second Roundtable on economics for consumer policy (click here for a report on the first) brought academics and senior government officials together to examine the nature of failures in markets where supply-side competition is deemed to be effective. It considered the economic theories of information disclosure, focusing on two major industry sectors – telecommunications and financial services. How policies addressing demand side failures could be strengthened was considered.
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19-Jul-2007
Consumers enter into contracts covering a wide range of purchases – health care, housing, financial investment, telecommunication services and leisure services are some examples. In addition, with the increasing convergence of financial arrangements and consumer activities in modern life, consumers are prone to take on longer-term commitments. The OECD report on contracts takes a close look at how governments in different countries help protect the interests of consumers when they sign such contracts.
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16-Jul-2007
OECD Member countries have agreed common principles aimed at providing consumers with effective mechanisms to resolve their disputes and obtain redress for economic harm resulting from transactions with business. The new framework, which applies to disputes arising in both a domestic and cross-border context, is aimed at strengthening consumer trust on-line and at helping them benefit from e-commerce advantages.
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09-Feb-2007
Mobile commerce is a promising market both for consumers and businesses. However, consumer troubles and complaints are increasing and can sometimes become serious, including issues for minors. Member countries’ experiences show that we should ensure that consumers benefit. In particular, countries may review their instruments with regard to a more effective scheme for information disclosure, liability protection over SIM and RFID cards, effective notice to excessive consumption, and the importance of consumer education. Businesses may also consider more effective consumer protection schemes.
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Enhancing the value and effectiveness of environmental claims
