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25-Mar-2009
The growth of Internet and e-commerce has taken identity theft to new levels. This new book defines ID theft, studies how it is perpetrated, outlines what is being done to combat it, and recommends specific ways to address it in a global manner.
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25-Sep-2007
Fake goods are not cheap. In fact, they exact a heavy cost on industry, governments and the general public. There is a strong case for public action across OECD countries against counterfeiting. This recent OECD Observer article addresses the question of how to make progress.
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25-Jul-2007
The second Roundtable on economics for consumer policy (click here for a report on the first) brought academics and senior government officials together to examine the nature of failures in markets where supply-side competition is deemed to be effective. It considered the economic theories of information disclosure, focusing on two major industry sectors – telecommunications and financial services. How policies addressing demand side failures could be strengthened was considered.
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19-Jul-2007
Consumers enter into contracts covering a wide range of purchases – health care, housing, financial investment, telecommunication services and leisure services are some examples. In addition, with the increasing convergence of financial arrangements and consumer activities in modern life, consumers are prone to take on longer-term commitments. The OECD report on contracts takes a close look at how governments in different countries help protect the interests of consumers when they sign such contracts.
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16-Jul-2007
OECD Member countries have agreed common principles aimed at providing consumers with effective mechanisms to resolve their disputes and obtain redress for economic harm resulting from transactions with business. The new framework, which applies to disputes arising in both a domestic and cross-border context, is aimed at strengthening consumer trust on-line and at helping them benefit from e-commerce advantages.
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09-Feb-2007
Mobile commerce is a promising market both for consumers and businesses. However, consumer troubles and complaints are increasing and can sometimes become serious, including issues for minors. Member countries’ experiences show that we should ensure that consumers benefit. In particular, countries may review their instruments with regard to a more effective scheme for information disclosure, liability protection over SIM and RFID cards, effective notice to excessive consumption, and the importance of consumer education. Businesses may also consider more effective consumer protection schemes.
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21-Dec-2006
This report examines which enforcement regimes are cost-effective in securing a high level of compliance with consumer protection legislation. The report adopts a theoretical framework of deterrence whereby it is assumed that traders comply with the law when the costs that they will incur by acting unlawfully, if detected, will exceed the benefits that will accrue to them from the unlawful act. Various enforcement policy options are explored to assess how effective they are likely to be in meeting this condition, and at what likely cost.
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24-Oct-2006
E-mail and online shopping and banking have become a fact of life. How does cyberfraud impact the digital economy and what can governments do to protect e-commerce and use of the Net?
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13-Jul-2006
This report highlights key OECD member country achievements in implementing the OECD 2003 Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders. Three years on, the Guidelines have served as a valuable tool to help member countries develop adequate domestic and international legal frameworks to effectively combat all sorts of online and offline fraud and protect consumer confidence in the global marketplace.
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28-Apr-2006
The roundtable brought together leading academics, senior government officials and consumer representatives from OECD member countries to explore developments in economic research, particularly behavioural economics, focusing on the role played by consumers in relation to the efficiency of markets. Recognising that policy makers have tended to analyse the structure of the market rather than how consumers' behaviour shapes its outcomes, the Committee explored the extent to which economists' studies of the demand-side of markets might be able to contribute further to consumer policy.
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