Long abstract

About Statistics Publications & Documents Information by Country

Since the advent of computers, and more recently the Internet, pressure on governments to perform better has increased, and information and communication technologies (ICTs) have provided them with the capacity to do so via e-government. E-government is here defined as "the use of ICTs, and particularly the Internet, as a tool to achieve better government". The impact of e-government at the broadest level is simply better government - e-government is more about government than about "e". It enables better policy outcomes, higher quality services and greater engagement with citizens. Governments and public administrations will, and should, continue to be judged against these established criteria for success. E-government initiatives refocus attention on a number of issues: how to collaborate more effectively across agencies to address complex, shared problems; how to enhance customer focus; and how to build relationships with private sector partners. Public administrations must address these issues if they are to remain responsive. This Policy Brief highlights policy lessons from current experience in OECD member countries and suggests 10 guiding principles for successful e-government implementation. It builds on the work of the E-Government Task Force and the OECD E-Government Working Group, and summarises the main findings of the OECD Flagship Report on E-Government "The E-Government Imperative".