Outcome-focused Management in the United Kingdom
In 1998, the Government of the United Kingdom conducted a Comprehensive
Spending Review which examined the resources allocated to each area of spending,
and for the first time decided on and published the service improvements
and reforms required in return for the resources allocated to departments’
expenditure programmes. These requirements were set out in Public Service
Agreements (PSAs) for every central government department published in
December 1998. Each PSA sets out the aim and objectives of each department as
well as performance targets, including measures of operations and outcomes. The
government’s second spending review in 2000 resulted in revised PSAs, and
excluded those expenditure programmes for which the Scottish Parliament and
the Welsh Assembly have executive responsibility following the devolved constitutional
arrangements.
Long abstract