Long abstract

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This report analyses Portugal’s simplification programme, kow as the Simplex initiative, and finds that it has come far in a short time with the transformation of its public sector and its service delivery. By targeted use of e-government, Portugal is in the process of making citizens’ and businesses’ everyday life easier through administrative simplification supported by an increasing number of coherent and integrated services accessible online.

Achieving a simpler public sector more responsive to demands from citizens and businesses requires strong political commitment and drive for achieving administrative simplification and e-government goals.

Among its achievements, the report says that the time taken to register a company, for example, has been reduced from 54 days to under 48 minutes.

The review is the first study undertaken by the OECD to analyse the successes and challenges of both administrative simplification and e-government in a national context. It makes proposals for action that can help countries improve their simplification efforts.